Clerical Coordinator - Rehab Services Admin - Southbury, CT

Responsibilities

• Serves as the initial point of contact for all patients, greeting and answering phones in a timely and professional manner, prioritizing and directing calls appropriately.
• Performs patient registration, scheduling and financial clearance.
• May support other locations to complete these functions.
• Communicates with insurance companies to verify benefits and coverage to ensure proper billing and authorization.
• Processes patient payments at point of service according to guidelines.
• Answers patient inquiries and refers to appropriate team members.
• Creates and maintains patient charts, including required documentation.
• Scans documents into the medical record and completes the discharge process from all systems.
• Archives paper charts according to established procedure.
• Processes medical records requests identified by Health information management, third party payers, attorneys, patients, caregivers and vendors.
• Maintains and replenishes department supplies to ensure a smooth-running department.
• Ensures optimal patient experience for their visit with set-up and clean treatment rooms/gym.
• Assists therapists as instructed.
• Cleans equipment adhering to infection control guidelines and communicates with supervisor about equipment repairs/inspections.
• Safely assists patients as needed on/off equipment.
• Serves as back-up to other administrative functions as needed.

Requirements

• Experience with medical terminology.
• Previous experience in a medical office.
• Experience working with patient and/or people interactions within the community.
• Bilingual preferred: language preference based on location.

Qualifications

• High school diploma or equivalent required.
• CPR certification (department will arrange training during probationary period).

Skills

• Excellent customer service skills.
• Pleasant, professional and articulate phone voice.
• Ability to multi-task, prioritize and manage time effectively.
• Computer literacy, efficient and accurate data-entry and reporting skills.