Clerical Associate L4 - SW

About the role

The Department of Transportation’s (DOT) mission is to provide for the safe, efficient, and environmentally responsible movement of people and goods in the City of New York and to maintain and enhance the transportation infrastructure crucial to the economic vitality and quality of life of our primary customers, City residents.

The Sidewalk Program supports this mission by ensuring sidewalks are safe and accessible for all pedestrians. Under general supervision, the selected candidates will assist with various tasks including:

• Performing research (databases, applications, websites, etc.) to determine accurate property and ownership information;
• Mailing of violations, letters, and related materials to property owners and the public;
• Processing sidewalk violations, re-inspections, and cancellation letters using agency databases;
• Data entry, scanning, and filing hard copy documents related to sidewalk violation processing;
• Accurately responding to customer service inquiries via telephone, correspondence, NYC 311 Dynamics, and walk-in appointments.

Responsibilities

Perform administrative and clerical-related duties as assigned. Preference will be given to candidates that are proficient with data entry and experienced in telephone and written responses to constituent inquiries.

Requirements

Candidate must be serving permanently in the title of Clerical Associate, or reachable on the Clerical Associate Civil Service List, or eligible under the 55A Program.

Qualifications

Minimum Qualifications:

• A four-year high school diploma or its equivalent approved by a State's department of education or a recognized accrediting organization;
• One year of satisfactory clerical experience.

Skills Requirement:

• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
• Preference will be given to candidates that are proficient with data entry and experienced in telephone and written responses to constituent inquiries.

Benefits

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37.

Pay

$46,503.00 – $73,002.00

Schedule

Not specified