Clerical Associate - 4

About the role

The Department of Transportation’s (DOT) mission is to provide for the safe, efficient, and environmentally responsible movement of people and goods in the City of New York and to maintain and enhance the transportation infrastructure crucial to the economic vitality and quality of life of City residents. The Office of Construction Mitigation and Coordination (OCMC)-Streets in the Bureau of Permit Management and Construction Control reviews all construction permit applications and develops traffic stipulations to allow construction activity with minimal disruption to businesses, motorists, bicyclists and pedestrians, and to avoid conflicts with other construction projects and special events. OCMC‑Streets interacts with project engineers, other city agencies, community boards, elected officials, and the general public to resolve construction‑related mobility issues. We are seeking a Clerical Associate Level 4 to assist the Director(s) of OCMC‑Streets.

Responsibilities

• Cover phones and take messages
• Make copies
• Prepare files and enter new jobs into the database
• Assist with the development and distribution of special Weekly and Weekend Traffic Advisories and special construction embargoes as needed
• Assist with 311 complaints and the Agency Response Tracking System (ARTS): creating, downloading and closing out cases
• Prepare responses for the Commissioner’s and Borough Commissioners’ signatures to elected officials, citizens, other government agencies, and community business leaders (concise, cordial, following the Commissioner’s communication style)
• Perform research, write and edit standard acknowledgement letters for constituents; maintain templates and records of these documents
• Monitor the Director’s calendar, schedule meetings, secure meeting locations, and schedule attendees

Requirements

A four‑year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization, and one year of satisfactory clerical experience.

New York City residency is generally required within 90 days of appointment; however, City employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.

Skills

• Keyboard familiarity with ability to type at a minimum of 100 keystrokes (≈20 words) per minute
• Ability to work independently and as part of a team
• Ability to meet deadlines and work on multiple tasks simultaneously
• Excellent verbal, oral and communication skills
• Ability to review documents for accuracy
• Knowledge of CCU/ARTS system
• Knowledge of NYC Streets is a plus
• Proficiency in Microsoft Excel, Outlook, and Word

Benefits

• Open to qualified persons with a disability who are eligible for the 55‑a Program (indicate interest on resume and cover letter)
• Eligibility for federal Public Service Loan Forgiveness and state repayment assistance programs (see U.S. Department of Education’s PSLF website)

Pay

$46,503.00 – $73,002.00