Cleared Engineering Operations Technician, ADC InfraOps DCEO

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. The Data Center Engineering Operations Technician (EOT) are Amazon’s front-line responders for hands-on electrical and mechanical equipment troubleshooting and operation, providing 24/7 shift coverage which could include 12-hour shifts, rotating shifts, 3, 4, or 5-day work weeks.

This position requires that the candidate be a US citizen and currently possess and maintain an active Top Secret security clearance with SCI eligibility.

Responsibilities

• Operate and maintain mechanical and electrical, emergency generator, and fire/life safety equipment within the data center
• Troubleshoot facility and rack-level events within internal SLAs
• Perform limited maintenance tasks including filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements
• Provide support to Data Center Operations technicians
• Perform root cause analysis of equipment failures
• Ensure all safety procedures are adhered to while performing work
• Work a 12-hour shift (rotating 3 and 4-day work weeks, days or nights)
• Take daily operational readings of all mechanical and electrical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.)
• Utilize internal CMMS to manage building workflows and spare part inventory
• Supervise contractors who perform servicing or preventive maintenance
• Respond to off-hour emergency calls per on-call rotation for any one of the region’s sites
• Fully comply with all physical security procedures and policies
• Drive innovation while reducing operational costs in the facilities
• Manipulate small wires and objects
• Perform the following tasks, with or without reasonable accommodation:
  • Walk job sites in uneven terrain
  • Work at heights and from ladders
  • Regularly lift and/or move up to 39 pounds; and participate in group lifts for 40 pounds or more
  • Bend or twist the body into unusual positions while working
  • Push or pull heavy objects into position
  • Work in noisy environments

A day in the life

After an initial training period, you will support data center infrastructure operations on a shift schedule supporting our 24/7 staffing model. You will get information from your peer technicians ending their shift, review the maintenance schedule for tasks due that day, and perform routine physical checks of critical systems. After these rounds, you and your shift partner will perform preventative maintenance, troubleshoot technical issues, take repair actions, and perform facility maintenance. You will also author technical procedures, work orders, and work on advanced qualifications and projects as your career progresses at AWS.

About the team

The cleared LCK DCEO team provides operations and maintenance of critical AWS data center facility infrastructure for customers in the Intelligence Community. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, trusted by startups to Global 500 companies. We value diverse experiences and strive for flexibility to support work-life harmony. Our culture encourages learning and inclusion, with employee-led affinity groups and ongoing events to embrace uniqueness.

Requirements

• 2+ years of relevant work experience
• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above

Preferred Qualifications

• 4+ years of data center engineering experience
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
• Knowledge of network design and layout as well as low voltage (copper/fiber) cabling
• Experience in data center engineering
• Ability to perform physical tasks all day without becoming overly tired

Pay

Base salary range: $37.00 - $65.00 USD hourly (USA, OH, Plain City). Your package will include sign-on payments, restricted stock units (RSUs), and comprehensive benefits.

Benefits

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D, and optional supplemental life plans)
• Employee Assistance Program (EAP) and Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off and parental leave

Learn more about our benefits at amazon.jobs/en/benefits.