Cleared Engineering Operations Technician, ADC InfraOps DCEO, ADC InfraOps DCEO

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. As a Data Center Engineering Operations Technician (EOT), you will be Amazon’s front line responder for hands-on electrical and mechanical equipment troubleshooting and operation. This role supports 24/7 shift coverage, which may include 12-hour shifts, rotating shifts, and 3, 4, or 5-day work weeks.

The cleared LCK DCEO team provides operations and maintenance of critical AWS data center facility infrastructure for customers in the Intelligence Community. This position requires a US citizenship and an active Top Secret security clearance with SCI eligibility.

Responsibilities

• Operate and maintain mechanical, electrical, emergency generator, and fire/life safety equipment within the data center.
• Troubleshoot facility and rack-level events within internal SLAs.
• Perform limited maintenance tasks, including filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements.
• Provide support to Data Center Operations technicians.
• Perform root cause analysis of equipment failures.
• Adhere to all safety procedures while performing work.
• Work a 12-hour shift (rotating 3 and 4-day work weeks, days or nights).
• Take daily operational readings of all mechanical and electrical equipment through routine rounds/log taking (e.g., temperatures, voltages, currents).
• Utilize internal CMMS to manage building workflows and spare part inventory.
• Supervise contractors performing servicing or preventive maintenance.
• Respond to off-hour emergency calls per on-call rotation for any of the region’s sites.
• Drive innovation while reducing operational costs in the facilities.
• Manipulate small wires and objects.
• Author technical procedures, work orders, and work on advanced qualifications and projects as your career progresses.

Physical requirements (with or without reasonable accommodation):

• Walk job sites in uneven terrain.
• Work at heights and from ladders.
• Regularly lift and/or move up to 39 pounds; participate in group lifts for 40 pounds or more.
• Bend or twist the body into unusual positions while working.
• Push or pull heavy objects into position.
• Work in noisy environments.

A day in the life

After an initial training period, you will support data center infrastructure operations on a shift schedule supporting our 24/7 staffing model. You will receive information from peer technicians ending their shift, review the maintenance schedule for tasks due that day, and perform routine physical checks of critical systems. After these rounds, you and your shift partner will perform preventative maintenance, troubleshoot technical issues, take repair actions, and handle facility maintenance.

Requirements

• 1+ years of electrical or mechanical experience, or 1+ years of data center or mission-critical facilities (e.g., hospital, military facility, public safety facility) experience.
• High school diploma or equivalent.
• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above.

Preferred Qualifications

• 2+ years of data center engineering experience.

Pay

Starting pay for this position ranges from $32.00 to $57.00 USD hourly (USA, OH, Plain City). Final starting pay will be based on factors including experience, qualifications, and location.

Benefits

Starting Day 1 of employment, Amazon offers:

• Employee Assistance Program (EAP).
• Mental Health Support.
• Medical Advice Line.
• 401(k) matching.

Learn more about our benefits at Amazon Benefits.