Cleared Engineering Operations Technician, ADC InfraOps DCEO, ADC (Amazon Dedicated Cloud)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure customers have continual access to innovation. This role involves tackling complex problems with thousands of variables impacting the supply chain, collaborating with diverse teams of engineers, supply chain specialists, security experts, and operations managers.

About the role

Data Center Engineering Operations Technicians (EOT) are Amazon Data Center’s front-line responders for hands-on electrical and mechanical equipment troubleshooting and operation. This includes stand-by diesel generators, electrical switchboards/switchgear, circuit breakers, UPSs, PDUs, AHUs, pumps, motors, VFDs, and building automation systems. The role requires 24/7 shift coverage, which may include 12-hour shifts, rotating shifts, and 3, 4, or 5-day work weeks.

Responsibilities

• Operate and maintain mechanical, electrical, emergency generator, and fire/life safety equipment within the data center.
• Troubleshoot facility and rack-level events within internal SLAs.
• Perform limited maintenance tasks, including filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements.
• Provide support to Data Center Operations technicians.
• Perform root cause analysis of equipment failures.
• Adhere to all safety procedures while performing work.
• Work a 12-hour shift (rotating 3- and 4-day work weeks, days or nights).
• Take daily operational readings of mechanical and electrical equipment (temperatures, voltages, currents, etc.).
• Utilize internal CMMS to manage building workflows and spare part inventory.
• Supervise contractors performing servicing or preventive maintenance.
• Respond to off-hour emergency calls per on-call rotation for regional sites.
• Drive innovation while reducing operational costs in facilities.
• Manipulate small wires and objects.

Requirements

• 2+ years of relevant work experience.
• Ability to bend or twist the body into unusual positions while working.
• Ability to use hands to manipulate small wires and objects.
• Ability to walk on job sites with uneven terrain.
• Ability to work at heights and from ladders.
• Ability to lift up to 50 lbs and work in cramped and/or elevated locations.
• Ability to work non-standard hours, including nights and weekends.
• Current, active Top Secret US Government Security Clearance with SCI eligibility.
• US citizenship.

Related Military Ratings/MOSs:

• Navy: AD, AE, AT, CE, CM, EM, EMN, ET, ETN, FC, FT, MM, MMN, EN, STG, STS, UT
• Army: 15D, 15F, 15X, 15Y, 21P, 21Q, 21R, 31L, 35N, 52C, 52D, 52F
• Marines: 612, 613, 1141, 1142, 1161, 6073, 6322, 6323, 6324, 6326, 6332, 6333, 6336, 6337
• Air Force: 3E531, 3E631, 3E032, 3E131, 3E331, 3E431, 2M033, 3D136, 3D137, 3E031

Preferred Qualifications

• 4+ years of data center engineering experience.
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
• Knowledge of network design and layout, as well as low voltage (copper/fiber) cabling.
• Experience performing physical tasks throughout the day without fatigue.

A day in the life

After an initial training period, you will support data center infrastructure operations on a shift schedule supporting our 24/7 staffing model. You will receive information from peer technicians ending their shift, review the maintenance schedule, and perform routine physical checks of critical systems. You and your shift partner will then perform preventative maintenance, troubleshoot technical issues, take repair actions, and handle facility maintenance. As your career progresses, you will author technical procedures, work orders, and work on advanced qualifications and projects.

About the team

The cleared LCK DCEO team provides operations and maintenance of critical AWS data center facility infrastructure for customers in the Intelligence Community. AWS is the world’s most comprehensive and broadly adopted cloud platform, trusted by startups to Global 500 companies. Amazon values diverse experiences and encourages candidates with non-traditional career paths to apply. We strive for work-life harmony and offer flexibility to support employees both at work and at home.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D, and optional supplemental life plans).
• Employee Assistance Program (EAP) and mental health support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Pay

Base salary range: $37.64 - $65.91 USD hourly (USA, OH, Dublin). Compensation includes sign-on payments and restricted stock units (RSUs), with final pay determined by experience, qualifications, and location.

Schedule

• 12-hour shifts (rotating 3- and 4-day work weeks, days or nights).
• 24/7 shift coverage, including nights and weekends.