Engineering Operations Technician, ADC InfraOps DCEO

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. As a Data Center Engineering Operations Technician (EOT), you are Amazon’s front-line responder for hands-on electrical and mechanical equipment troubleshooting and operation. This includes stand-by diesel generators, switchboards/switchgears, UPSs, PDUs, AHUs, pumps, motors, VFDs, and building automation systems. You will provide 24/7 shift coverage, which may include 12-hour shifts, rotating shifts, and 3, 4, or 5-day work weeks.

This position requires that the candidate be a US citizen and currently possess and maintain an active Top Secret security clearance with SCI eligibility.

Relevant military ratings/MOSs include:

• Navy: AD, AE, AT, CE, CM, EM, EMN, ET, ETN, EW, FC, FT, MM, MMN, MT, EN, STG, STS, UT
• Army: 15D, 15F, 15X, 15Y, 21P, 21Q, 21R, 31L, 35N, 52C, 52D, 52F
• Marines: 612, 613, 1141, 1142, 1161, 6073, 6322, 6323, 6324, 6326, 6332, 6333, 6336, 6337
• Air Force: 3E531, 3E631, 3E032, 3E131, 3E331, 3E431, 2M033, 3D136, 3D137, 3E031

Responsibilities

• Operate and maintain mechanical and electrical, emergency generator, and fire/life safety equipment within the data center.
• Troubleshoot facility and rack-level events within internal SLAs.
• Perform limited maintenance tasks including filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements.
• Provide support to Data Center Operations technicians.
• Perform root cause analysis of equipment failures.
• Ensure all safety procedures are adhered to while performing work.
• Work a 12-hour shift (rotating 3 and 4-day work weeks, days or nights).
• Take daily operational readings of all mechanical and electrical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.).
• Utilize internal CMMS to manage building workflows and spare part inventory.
• Supervise contractors who perform servicing or preventive maintenance.
• Respond to off-hour emergency calls per on-call rotation for any of the region’s sites.
• Fully comply with all physical security procedures and policies.
• Drive innovation while reducing operational costs in the facilities.
• Manipulate small wires and objects.

Physical Requirements

• Walk job sites in uneven terrain.
• Work at heights and from ladders.
• Regularly lift and/or move up to 39 pounds; participate in group lifts for 40 pounds or more.
• Bend or twist the body into unusual positions while working.
• Push or pull heavy objects into position.
• Work in noisy environments.

A day in the life

After an initial training period, you will support data center infrastructure operations on a shift schedule supporting our 24/7 staffing model. You will receive information from your peer technicians ending their shift, review the maintenance schedule for tasks due that day, and perform routine physical checks of critical systems. After these rounds, you and your shift partner will perform preventative maintenance, troubleshoot technical issues, take repair actions, and perform facility maintenance. You will also author technical procedures, work orders, and work on advanced qualifications and projects as your career progresses at AWS.

About the team

The cleared LCK DCEO team provides operations and maintenance of critical AWS data center facility infrastructure for our customers in the Intelligence Community.

Qualifications

Basic Qualifications

• 2+ years of relevant work experience.
• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above.

Preferred Qualifications

• 4+ years of data center engineering experience.
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
• Knowledge of network design and layout as well as low voltage (copper/fiber) cabling.
• Experience in data center engineering.
• Ability to perform physical tasks all day without becoming overly tired.

Benefits

Amazon offers comprehensive benefits including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and options for supplemental life plans).
• EAP, Mental Health Support, Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about our benefits at Amazon Jobs Benefits.

Pay

The base salary range for this position is $37.64 - $65.91 USD hourly. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.