Clayton Homes Office Coordinator - Norton, VA

About the role

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members.

Responsibilities

• Administrative Support
  • Assemble, update, and maintain customer files as needed for Home Center processes and compliance, ensuring record retention policies are adhered to
  • Assist Home Center team members in working with Home Office liaisons to carry out sales, marketing, human resource and other business processes
  • May assist in preparation of sales packages, complete parts orders, billback requests for payments from manufacturer on covered items, and schedule service through contractors
• Communication Liaison
  • Prepare letters, flyers for Home Center promotions, copies, business card requests, and other correspondence as requested by the Home Center Manager
  • Serve as a point of contact between different departments or individuals within the organization, relaying messages and ensuring effective communication channels
  • Interact with clients, visitors, and employees, providing assistance and ensuring a positive experience for all
• Office Organization and Management
  • Assist customers with general questions, route phone calls and messages accurately and quickly
  • May assist with office compliance and internal audit preparation
  • Assist Home Center Manager in collecting invoices, scheduling payment to contractors, making bank deposits, etc.
  • Operate and perform tasks associated with the role of Office Coordinator in Vantage:Vantage tasks SES Pro My Home Service

Competencies

• Time Management – Able to manage multiple responsibilities by being organized and keeping on top of important time-sensitive tasks
• Quality Focus – Able to manage the efficiency, accuracy, completeness, and integrity of the work that they produce. They also recommend improvements in procedures to continually improve the quality of work produced
• Adaptability – Able to shift course when external influences affect an initial plan and they are able to alter standard procedures when necessary and juggle multiple demands as required
• Planning and Priority Setting – Identify priorities and develop detailed action plans that include objectives, accountabilities, timeframes, standards, review stages, and contingencies
• Composure and Resiliency – Able to deal effectively with pressure, recover quickly from setbacks, and remain optimistic and persistent even under adversity. They are also able to maintain self-confidence and avoid overly emotional responses in tense or difficult situations

Requirements

• Proficient in Microsoft Word, Excel, and Outlook Express
• Able to multi-task and adapt to changes with ease
• Strong written and verbal communication skills
• Possess strong customer service skills
• High School diploma or equivalent
• Professional demeanor and appearance
• Able to comply with all company policies and procedures
• Must be reliable and dependable
• Able to work effectively and efficiently in a team environment
• Cooperative and collaborative, willing and eager to work in a team environment, assist with miscellaneous duties as required
• Experience is a plus
• Must be able to operate in a sedentary environment; independently operate a computer, phone, copier and other office machinery; occasionally move furniture décor, and complete light cleaning

Pay

Hourly wage ranging from $21.00 - $25.00 depending upon experience.

Benefits

• Flexibility to create your own health, dental, and vision benefits package (full-time team members)
• Competitive 401K programs including investment options and company matching for full and part time team members after one year
• Paid parental leave
• Employee Assistance Programs
• Paid time off
• Paid holidays
• Paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program
• Holistic wellness programs including physical, nutritional, social, financial, spiritual and occupational programs

Schedule

Home Centers are closed on Sundays – we believe in offering a balanced working environment.