Clayton Homes Office Coordinator - Dublin, VA

About the role

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices, and creating a world-class experience for customers and team members. The Office Coordinator supports the Home Center team with administrative, communication, and organizational tasks.

Responsibilities

• Assemble, update, and maintain customer files for Home Center processes and compliance, ensuring record retention policies are adhered to.
• Assist Home Center team members in working with Home Office liaisons to carry out sales, marketing, human resource, and other business processes.
• Prepare sales packages, complete parts orders, billback requests for payments from manufacturers on covered items, and schedule service through contractors.
• Prepare letters, flyers for Home Center promotions, copies, business card requests, and other correspondence as requested by the Home Center Manager.
• Serve as a communication liaison between departments, relaying messages and ensuring effective communication channels.
• Interact with clients, visitors, and employees, providing assistance and ensuring a positive experience.
• Assist customers with general questions, route phone calls and messages accurately and quickly.
• Support office compliance and internal audit preparation.
• Assist the Home Center Manager in collecting invoices, scheduling payments to contractors, and making bank deposits.
• Operate and perform tasks associated with the role of Office Coordinator in Vantage, SES Pro, and My Home Service systems.

Competencies

• Time Management – Manage multiple responsibilities by staying organized and prioritizing time-sensitive tasks.
• Quality Focus – Ensure efficiency, accuracy, completeness, and integrity of work; recommend procedural improvements.
• Adaptability – Shift course when external influences affect plans, alter procedures when necessary, and juggle multiple demands.
• Planning and Priority Setting – Identify priorities and develop detailed action plans with objectives, accountabilities, timeframes, standards, review stages, and contingencies.
• Composure and Resiliency – Deal effectively with pressure, recover quickly from setbacks, and remain optimistic and persistent under adversity while maintaining self-confidence.

Requirements

• Proficient in Microsoft Word, Excel, and Outlook Express.
• Able to multi-task and adapt to changes with ease.
• Strong written and verbal communication skills.
• Strong customer service skills.
• High School diploma or equivalent.
• Professional demeanor and appearance.
• Able to comply with all company policies and procedures.
• Reliable, dependable, and able to work effectively in a team environment.
• Cooperative and collaborative, willing to assist with miscellaneous duties as required.
• Experience is a plus.
• Able to operate in a sedentary environment; independently use a computer, phone, copier, and other office machinery; occasionally move furniture décor and complete light cleaning.

Pay

Hourly wage starting at $22.50, depending on experience.

Benefits

• Flexible health, dental, and vision benefits package for full-time team members.
• Competitive 401K programs with investment options and company matching after one year for full- and part-time team members.
• Paid parental leave.
• Employee Assistance Programs.
• Paid time off and paid holidays.
• Paid volunteer time through the Clayton Impact program for meaningful causes.
• Holistic wellness programs covering physical, nutritional, social, financial, spiritual, and occupational well-being.
• Home Centers are closed on Sundays, promoting a balanced working environment.