Clayton Homes Office Coordinator - Tulsa, OK

About the role

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices, and creating a world-class experience for customers and team members.

Responsibilities

• Administrative Support
  • Assemble, update, and maintain customer files as needed for Home Center processes and compliance, ensuring record retention policies are adhered to.
  • Assist Home Center team members in working with Home Office liaisons to carry out sales, marketing, human resource, and other business processes.
  • Assist in preparation of sales packages, complete parts orders, billback requests for payments from manufacturer on covered items, and schedule service through contractors.
• Communication Liaison
  • Prepare letters, flyers for Home Center promotions, copies, business card requests, and other correspondence as requested by the Home Center Manager.
  • Serve as a point of contact between different departments or individuals within the organization, relaying messages and ensuring effective communication channels.
  • Interact with clients, visitors, and employees, providing assistance and ensuring a positive experience for all.
• Office Organization and Management
  • Assist customers with general questions, route phone calls and messages accurately and quickly.
  • Assist with office compliance and internal audit preparation.
  • Assist Home Center Manager in collecting invoices, scheduling payment to contractors, making bank deposits, etc.
  • Operate and perform tasks associated with the role of Office Coordinator in Vantage: Vantage tasks, SES Pro, and My Home Service.
• Competencies
  • Time Management – Able to manage multiple responsibilities by being organized and keeping on top of important time-sensitive tasks.
  • Quality Focus – Able to manage the efficiency, accuracy, completeness, and integrity of the work produced. Recommends improvements in procedures to continually improve quality.
  • Adaptability – Able to shift course when external influences affect an initial plan, alter standard procedures when necessary, and juggle multiple demands.
  • Planning and Priority Setting – Identify priorities and develop detailed action plans that include objectives, accountabilities, timeframes, standards, review stages, and contingencies.
  • Composure and Resiliency – Able to deal effectively with pressure, recover quickly from setbacks, and remain optimistic and persistent even under adversity. Maintains self-confidence and avoids overly emotional responses in tense or difficult situations.

Requirements

• Proficient in Microsoft Word, Excel, and Outlook Express.
• Able to multi-task and adapt to changes with ease.
• Strong written and verbal communication skills.
• Strong customer service skills.
• High School diploma or equivalent.
• Professional demeanor and appearance.
• Able to comply with all company policies and procedures.
• Reliable and dependable.
• Able to work effectively and efficiently in a team environment.
• Cooperative and collaborative; willing and eager to work in a team environment and assist with miscellaneous duties as required.
• Experience is a plus.
• Able to operate in a sedentary environment; independently operate a computer, phone, copier, and other office machinery; occasionally move furniture décor and complete light cleaning.

Pay

Hourly wage ranging from $20.00 to $22.00, dependent upon experience.

Benefits

• Flexible health, dental, and vision benefits package for full-time team members.
• Competitive 401K programs including investment options and company matching for full- and part-time team members after one year.
• Paid parental leave.
• Employee Assistance Programs.
• Paid time off and paid holidays.
• Paid time for volunteering through the Clayton Impact program.
• Holistic wellness programs covering physical, nutritional, social, financial, spiritual, and occupational well-being.
• Home Centers are closed on Sundays.