Clayton Homes Construction Project Coordinator - Bedford, VA

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. The Construction Project Coordinator is a vital member of the overall company, reporting to the Home Center General Manager. The purpose of this position is to assist the retail team in providing timely completion of construction while delivering world-class service.

Responsibilities

• Completes all bill-backs with factories and related paperwork
• Processes contractor bills
• Responsible for customer files
• Assists in obtaining permits
• Follows up with contractors as well as customers for service calls and collects all necessary paperwork
• Manages the Home Centers Net Promoter Score (NPS – Customer Service)
• Schedules set-up and delivery and other service-related items with contractors and customers
• Follows up with customers utilizing various contact methods, including home visits
• Merchandises the retail location and homes, including moving furniture, décor, and cleaning homes
• Assists in preparation for audits
• Actively partners with manager on all exceptions and questions
• Protects company assets
• Participates in sales meetings and other company events
• Participates as needed during marketing promotions and events
• Contributes to a positive team environment
• Cooperative and collaborative, willing and eager to work in a team environment, assists with miscellaneous duties as required
• Performs other duties as assigned or delegated by manager

Requirements

• Strong verbal communication skills
• Knowledge of construction
• Strong customer relations skills
• Ability to excel and contribute to a team environment
• Reliable and dependable attributes
• Strong organizational and time management skills
• Intermediate computer skills
• Ability to learn and operate company software
• Excellent phone skills
• Ability to learn a general understanding of the retail environment
• Professional demeanor and appearance
• Ability to lift and move furniture, promotional items, etc.
• Ability to pass criminal background check as well as post-offer drug screen
• Two-year degree is preferred

Pay

Hourly wage ranging from $20.00 to $23.00, depending on experience.

Benefits

• Flexibility to create a custom health, dental, and vision benefits package
• Competitive 401K programs with investment options and company matching after one year for full and part-time team members
• Paid parental leave
• Employee Assistance Programs
• Paid time off and paid holidays
• Paid volunteer time through the Clayton Impact program
• Holistic wellness programs covering physical, nutritional, social, financial, spiritual, and occupational well-being
• Home Centers are closed on Sundays