Clay Brook Night Auditor (Front Desk)
Sugarbush Resort · Warren, VT · 6 days ago
Customer Service$21/hrFull-time
Position Summary
Clay Brook, a four-star luxury slope side residency at the heart of Sugarbush Resort's Lincoln Peak Village, is searching for a Front Desk Agent with a strong eye for guest service. This is a full-time year-round 5-day/week opportunity with night shifts!
Responsibilities
- greeting owners/guests
- answering phones
- checking owners/guests in/out
- providing information about the resort and the Mad River Valley
- processing charges in selling resort products/services
- responding to owner/guest needs
- balancing owner/guest accounts
- working with the resort's information systems and different departments
- ensuring positive, accurate, prompt, and courteous service while putting the guest's interests first
- ensuring timely and reliable attendance
Qualifications
- Experience at a hotel/front desk is preferred, but we are also prepared to train the right candidate.
- A professional personality is essential to this important service role.
- Front Desk Agents must be able to maintain a friendly, responsive, helpful, and knowledgeable attitude while juggling many demands and sometimes difficult guests.
- Availability for a flexible workweek (including holidays and weekends) is necessary for the position.
- General computer knowledge and experience with cashier/customer service is preferred while previous use of SMS or other reservations systems is a plus.
Benefits
- Free skiing + riding privileges at Sugarbush and across the family of Alterra Mountain Company resorts for all eligible employees and their dependents.
- Discounted golf perks along with health & recreation center membership for eligible employees and their dependents.
- Vacation and sick time for eligible employees to rest, relax and recharge.
- Generous discounts on food & beverage, apparel, and outdoor gear.
- Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more.
- 401(k) plan with generous company match.
- Paid parental leave of up to 6 weeks for eligible employees.
- Employee housing (subject to availability).