Front Desk Night Auditor

Responsibilities

• Makes room reservations and checks guests in and out of the Hotel as needed.
• Issues room keys, pamphlets, discount cards, etc. as needed.
• Prompts information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.
• Ensures confidentiality, security and safety of hotel guests regarding Front Desk communications at all times.
• Arranges transportation for guests as needed.
• Computes bills, posts charges, collects payment and makes change for guests.
• Runs various reports - hand written and computer.
• Maintains the cleanliness and neatness of the front desk and lobby area.
• Must wear a uniform up to property standards and nametag at all times on property.
• Balances all daily reports for the Hotel.
• Posts and balances charges in a timely and efficient manner.
• Performs other duties as assigned to meet business needs.