Front Desk Night Auditor

About the role

The Night Auditor plays a crucial role in supporting the night audit team and ensuring smooth and efficient front desk operations during late-night and early morning shifts. This position requires a high level of attention to detail, exceptional customer service skills, and the ability to work independently with minimal supervision during overnight hours.

Pay

$20.50 per hour

Benefits

• 401(k) with company matching
• Exclusive worldwide Marriott employee travel discount program
• Additional benefits available

Responsibilities

• Perform nightly financial reconciliations and audits of hotel transactions.
• Process guest folios, ensuring accuracy of all charges, payments, and account balances.
• Verify and balance daily cash, credit card, and other payment transactions.
• Prepare daily revenue reports and financial summaries for management.
• Handle guest check-ins, check-outs, and room assignments during overnight hours.
• Respond to guest inquiries and resolve issues in a professional and efficient manner.
• Manage incoming phone calls and facilitate clear guest communication.
• Monitor and maintain security of the front desk and lobby areas.
• Post room charges and accurately process guest billing.
• Update and maintain the guest reservation system as needed.
• Assist in operating night audit software and hotel management systems (e.g., OnQ, Agilysys).
• Respond promptly to guest emergencies, requests, and unusual situations.
• Maintain a clean, organized, and welcoming front desk environment.
• Begin AM Checklist tasks prior to the arrival of the morning shift.
• Print required reports to complete the daily flash using Agilysys and OnQ systems.
• Perform other duties as required.

Requirements

Education & Experience

• High school diploma or equivalent required; associate or bachelor's degree in hospitality or a related field is a plus
• Prior experience in front desk operations, customer service, or night audit roles preferred
• Familiarity with basic accounting principles and hotel front office procedures

Required Skills/Abilities

• Strong attention to detail with excellent organizational and time management skills
• Ability to work independently and handle responsibilities with minimal supervision
• Excellent verbal and written communication skills
• Strong problem-solving skills and a calm, professional demeanor under pressure
• Comfortable working overnight