Classroom Technology & Media Coordinator 2

About the role

Operating as part of the FAS-SEAS IT, AV Events Support Team, the Classroom Technology and Media Coordinator 2 consults with faculty, students, and professional staff regarding the use of technology in support of academic instruction, research, and University events. This role exhibits advanced technical leadership, advanced programmatic/system understanding, and responsibility for mentoring other team members. This position serves as a primary point of contact and go-to escalation resource for complex issues, helping ensure consistent coverage and service continuity.

Responsibilities

• Consults with faculty to assess their classroom and instructional technology needs.
• Chooses or develops solutions that support pedagogical goals and interoperability within classrooms.
• Provides technical support services including control system networking, configuration, and basic programming.
• Performs systems installation, including cable termination and rack assembly.
• Troubleshoots audio-visual control systems that utilize various interfaces.
• Performs system diagnostics, assigns device IDs, and updates firmware using software programming and design tools.
• Manages applicable resources remotely, performs system diagnostics, analyzes usage patterns and logs network activity.
• Develops testing and calibration procedures for installations in production environments.
• Supports basic networking systems and protocols with an understanding of client-specific networking and security requirements.
• Covers technology, infrastructure, and environmental, operational, and related support issues.
• Oversees daily support services for assigned zones and serves as the initial point of contact for resolving problems in these zones.
• Maintains proficiency in audio-visual technology and applies this knowledge to audio-visual systems integration and support services.
• Coordinates, organizes, and executes audio-visual support.
• Develops and edits departmental documentation regarding system specifications and usage.
• May perform other duties as assigned.

Requirements

• Advanced expertise working with video conferencing, video collaboration, webcasting, and course capture technologies such as Zoom, Teams, and Panopto.
• Experience with Zoom Webinars.
• Advanced troubleshooting capability for complex, high-impact classroom and live event incidents and ability working in a fast-paced customer-focused AV support environment.
• Excellent interpersonal skills.
• Exceptional oral and written communication skills.
• Confidence, diplomacy, and professionalism to lead, motivate, and interact successfully with clients and service providers.
• Demonstrated leadership skills, including the ability to provide guidance, act as an escalation point for less experienced staff, and coordinate response during support demands.
• Ability to read and interpret schematic diagrams.
• Ability to organize, prioritize, and manage assignments and projects and knowledge of electronics, electrical interfaces, audio concepts, and networking infrastructure and protocols as applied to audio-visual systems devices.

Preferred Skills And Abilities

• Experience with non-linear video and audio editing.
• Experience providing audio-visual support services for faculty, students, and staff in a university setting.
• Experience providing support for AV equipment.
• Experience providing support for iOS, MacOS, Windows, and Android devices with AV equipment.
• Experience mentoring or training staff, including sharing best practices and helping standardize support approaches across classrooms and events.

Qualifications

• Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and a Associates degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of experience and education.

Physical Requirements

• Ability to lift 50 pounds.

Benefits

N/A

Pay

$35.64 per hour

Schedule

Monday - Friday, 9:30am - 6:00pm. Occasional weekends may also be required.