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Classification & Compensation Manager

Commonwealth of Massachusetts · Boston, MA · 1 wk ago
HybridHuman ResourcesFull-time

Job Summary

The Commonwealth of Massachusetts Executive Branch is seeking a Classification & Compensation Manager to join the Policy, Classification & Compensation Unit (C&C) within the Human Resources Division (HRD). Reporting directly to the Director of Policy, Classification & Compensation, this role oversees classification and compensation administration, conducts job analyses, develops and revises classification specifications, and supports agencies in maintaining accurate and effective classification processes.

Key Responsibilities

  • Lead and develop a high-performing team

  • Supervise a team of three seasoned analysts, setting priorities and ensuring high-quality work

  • Provide coaching, feedback, and professional development

  • Lead compensation and classification initiatives

  • Lead major classification and compensation projects from planning through execution, often managing multiple priorities simultaneously

  • Perform job analyses through interviews, questionnaires, and review of organizational information to assess duties, responsibilities, and reporting relationships

  • Develop, revise, and maintain classification specifications to ensure they accurately reflect work performed and support workforce needs

  • Review and evaluate requests for new classifications or updates to existing classifications

  • Lead the Commonwealth’s participation in external compensation benchmarking, serving as the primary liaison to the National Compensation Associate of State Governments and overseeing annual and ad hoc salary surveys and data collection

  • Own and utilize market compensation software to assess labor market trends, price jobs to local relevant compensation markets, identify compensation gaps and risks, develop reports to monitor workforce compensation health, and connect and maintain Commonwealth jobs to benchmark compensation titles

  • Analyze and present complex data using Excel (pivot tables, formulas, salary modeling)

  • Act as the business lead for the C&C ServiceNow platform: Improve workflows, forms, and user experience for agencies and analysts

  • Provide guidance to assigned agencies

  • Serve as a subject matter expert on:

    • Hiring process
    • Compensation and salary administration
    • Classification

  • Review and approve classification, personnel, and compensation requests for compliance and consistency

  • Provide clear, practical guidance to agency HR teams on classification, compensation practices, and related policy

  • Lead Audit and Appeal Processes

  • Manage quarterly audits of delegated HR transactions, including planning, execution, and follow-up

  • Conduct classification appeal hearings and issue decisions

Preferred Qualifications

  • Experience conducting classification studies and job analyses

  • Experience developing, revising, and interpreting classification specifications

  • Knowledge of job evaluation methodologies, organizational design principles, and classification systems

  • Experience analyzing organizational structures and making classification recommendations

  • Experience utilizing compensation surveys and labor market data to support classification and compensation decisions

  • Strong leadership and supervisory experience

  • Excellent communication and customer service skills

  • Highly organized with the ability to manage competing priorities

  • Strong writing skills for clear guidance, decisions, and documentation

  • An analytical mindset with the ability to translate data into actionable insights

  • Comfort navigating complex, sometimes ambiguous projects

HRD Work Policy

This position will be a hybrid role, working remotely on some days and in person on others.

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