Claims Trainee

Job Responsibilities

• Researches and analyzes claim documentation thoroughly to determine pertinent details.
• Prepares well written communication to all clients, internal and external, and conveys simple to moderately complex information to all appropriate parties while maintaining a professional demeanor in all situations.
• Makes claim processing determinations based on knowledge, training, and experience and processes claims according to policy provisions and state regulations.
• Ensures that claim handling is conducted in compliance with applicable statues, regulations, and other legal requirements, and that all applicable company procedures and policies are followed.
• Maintains detailed files including all claim documents and correspondence.
• Interacts with customer service representatives, legal counsel, and other various departments to aid in claim handling.
• Performs other duties as assigned.

Minimum Qualifications

• Bachelor’s degree, or related experience
• Detail-oriented with strong analytical and time management skills
• Ability to multi-task in a fast-paced environment
• Experience using Microsoft Office (Outlook, Word, Excel, PowerPoint, OneNote, etc.)

Ideal Qualifications

• Previous claims, or annuity related, experience is preferred
• Self-motivated team player who excels in a collaborative environment

What To Expect

• Focused one-on-one meetings with your manager
• Ongoing opportunities for development and learning
• Working in a fast-paced environment with available flexible work schedules
• A place to grow your career in a culture that inspires, rewards and develops employees
• A small company feel with a focus on meeting customer’s needs today and also well into the future

Why Join Us

• A career at MassMutual Ascend means you’ll contribute to our mission of taking financial futures above and beyond – and you’ll be inspired to reach your own goals, too.
• At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees.
• Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
• For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.