Claims Total Loss Specialist

About The Team

The Total Loss Claims Specialist will handle claims involving higher complexity, requiring significant levels of understanding and interpretation of Turo’s operating policies and procedures. They will independently conduct investigations to understand causation, determine if coverage applies and exercise their judgment on matters of significant financial impact to Turo and Turo’s hosts.

Your profile

• Investigative mindset to seek out information with the ability to analyze evidence and draw conclusions based on logical reasoning.
• Strong ability to exercise independent judgment and decision-making beyond established guidelines and processes.
• Ability to explain complex situations, using clear and concise language.
• Strong organizational skills, with an ability to independently manage a pending inventory of claims assigned to you.
• Proficient in reviewing and evaluating estimates, strong understanding of collision damage theory, to determine both causation and costs.
• Communicate clearly, professionally, and empathetically
• Strong proficiency in verbal and written customer service communications.
• Able to multitask across technical platforms.
• Proficient with technology: macOS and Google Docs.

Bonus

• If you have a Bachelor's degree.

Pay

The target base salary range in Phoenix is $50,000 - $65,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training.

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees.
• Employer-paid medical, dental, and vision insurance (Country specific).
• Retirement employer match.
• Learning & Development stipend to invest in your professional development.
• Turo host matching program.
• Turo travel credit.
• Cell phone and internet stipend.
• Paid time off to relax and recharge.
• Paid holidays, volunteer time off, and parental leave.

In-office perks

For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities.

Turo AI Policy

We may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications, helping with interview note-taking and assessment, and so on. These tools only supplement our team; all decisions to advance or hire candidates are made by Turo employees. While we welcome candidates to use AI-enabled tools to help prepare for their interviews, the use of such tools, including any AI chatbots or note-takers, is not permitted during live interviews or technical assessments.

Turo Recruiting Scam Alert

We've learned that there are scammers targeting job candidates by impersonating Turo and its employees. We ask candidates to be careful of fraudulent job postings or suspicious recruiting activity during their job search, especially if they’re contacted through unofficial channels (such as Instagram, Telegram, MS Teams, etc.). In general, Turo interacts with candidates through our Careers page and via turo.com email addresses, and we don’t ask candidates for sensitive financial or personal info or request money as part of the hiring process (so an application fee or equipment costs).

Turo AI Policy

We may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications, helping with interview note-taking and assessment, and so on. These tools only supplement our team; all decisions to advance or hire candidates are made by Turo employees. While we welcome candidates to use AI-enabled tools to help prepare for their interviews, the use of such tools, including any AI chatbots or note-takers, is not permitted during live interviews or technical assessments. We want to see how you consider and solve problems in real-time, so interviews and assessments are all you (unless we indicate otherwise and ask you specifically to use an AI-enabled tool to answer a question).

Equal Opportunity Employer

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you. Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us!