Claims Loss Reporting Specialist

Job Duties

• Answer incoming calls for the Claims business unit and/or make routine telephone calls.
• Receive and accurately document first notice of loss calls.
• Communicate and interact with a variety of individuals including insureds and claimants.
• Build trust and rapport by effectively communicating at the beginning of the claims process.
• Provide members legendary service quality and claims accuracy.
• Set expectations, demonstrate empathy, and provide reassurance to members.
• Explain and evaluate benefits, coverages, and claims process involving glass claims.
• Take overflow calls and answer low complexity claims related questions.
• Communicates guidelines, service options and solutions to meet member expectations and ensure a totally satisfied member experience.
• Demonstrate appropriate knowledge and use of the Claims systems.
• Answer member requests for general membership information and/or refer to appropriate parties.

Qualifications

• Associates or Bachelor's Degree or a Combination of experience and education
• 1-3 years Call center customer service
• Required Demonstrated proficiency in customer service
• Successful completion of foundation training required
• English language fluency required
• Professional communication skills required, both written and oral
• Proficiency in using Microsoft Office software, including Outlook and Word
• Strong typing skills with a high words-per-minute (WPM) typing speed and accuracy

Travel Requirements

• Occasional travel to off-site business meetings or conferences. (5% proficiency)