Total Loss Specialist

Responsibilities

• Notify the total loss claim and cancel ancillary products
• Filing Gap with the correct service provider
• Ensure completion after receiving insurance check
• Work with insurance adjusters to gather necessary claim information and documents
• Work with third parties to update or change insurance claims
• Communicate with various insurance carriers, gap providers, and ancillary product services regarding claim statuses
• Navigate third party total loss portals to enter claims, upload documents, and check for updates
• Provide necessary communication with third parties to ensure accurate and efficient completion of the total loss process
• Gather and review documents for accounts to cancel ancillary products manually and systematically
• File GAP in a timely manner with the correct GAP provider
• Partner with internal titles team and Carvana's title team to provide title processing timelines to insurance carriers
• Aid other departments with inquiries or escalations related to the total loss process
• Document and route accounts to total loss queues as accounts move through the total loss process
• Complete tasks on assigned accounts in a timely manner to prevent account aging in a total loss process
• Utilize approved databases, tools, and websites to assist in the overall total process
• Perform other related duties as assigned

Requirements

• High School Diploma, GED, or equivalent certification
• Experience with Microsoft Office such as Excel, Outlook, and Word
• 2+ years of experience in financial services, insurance, and/or claims
• Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience

Physical Requirements

• Must be able to remain in a stationary position at least 75% of the time
• Frequent communication with internal and external representatives
• Moves objects up to 20 pounds occasionally