Claims Technician

If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

About the role

The Claims Technician, with moderate guidance, is responsible for initiating, directing, and controlling the activity in support of case management and the claims process in accordance with the Markel Service Standards. The Claims Technician may be called upon to assist the Claims organization with other responsibilities as requested by management. Unless otherwise indicated, all items included in the Outcome Statements are measured by Supervisor’s/Manager’s observations, quantity of work completed, external and internal feedback, and audits.

Responsibilities

• Management of all incoming requests or correspondence from Insureds, Agents, or Claimants regarding First Notice of Loss
• Identification of requests to determine appropriate routing of request and/or archival of request
• Understanding and expertise to execute on assigned Performance Goals via following prescribed training guidelines
• Adhere to prescribed productivity standards
• Adhere to prescribed accuracy standards
• Contribute to team meeting service level standards set forth by department leadership
• Maintain a professional working relationship with colleagues at Markel

Requirements

• High School Diploma required
• Strong written and typing skills
• Strong oral communication skills
• Adequate proficiency in Microsoft Office products (Outlook, Word, Excel)
• Strong team player
• US Work Authorization required (Markel does not provide visa sponsorship for this position, now or in the future)

Pay

The hourly rate offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The national average hourly range for the Claims Technician is $19.69/hr - $27.08/hr with a 5% incentive.

Benefits

We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life. All full-time employees have the option to select from multiple health, dental, and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer:

• 401(k) with employer match contributions
• Employee Stock Purchase Plan
• Paid time off (PTO)
• Corporate holidays and floating holidays
• Parental leave

About Us

Markel Group (NYSE – MKL), a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. Our values: We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further.