Claims Team Manager - Auto ER

About the role

This management position serves as an instrumental component of the day to day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices.

Responsibilities

• Review claim files regularly for quality.
• Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).
• Coach and counsel employees on performance in a responsive and timely manner.
• Resolve a variety of customer service issues through communication and interaction.
• Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
• Manage employee recruitment and development effectively.
• Identify and implement staff development and training needs to support an effective succession plan.
• Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that will support the organization's goals and objectives.

Qualifications

• Bachelors degree or equivalent combination of education and experience
• Preferred: 4-6 years of Automotive Claims handling experience
• Required: 1-3 years of supervisory experience
• Preferred: Chartered Property Casualty Underwriter (CPCU) designation from Insurance Institute of America

Skills

• Advanced organizational, planning and delegation skills
• Advanced oral and written communication skills
• Advanced interpersonal skills
• Ability to effectively lead change
• Valid Driver's License with acceptable DMV record and minimum liability insurance (state-issued)
• Willingness to travel occasionally to off-site business meetings or conferences (approximately 5% of time)

Benefits

• Health coverage for medical, dental, and vision
• 401(K) savings plans with company match and pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more)

Pay

The starting pay range for this position is: $83,900.00 - $111,500.00. Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team, and personal performance.