Claims Team Manager - Auto Liability

About the Role

This onsite management position in Lincoln, RI serves as an instrumental component of the day-to-day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s), with key accountabilities in leadership, support, and coaching to ensure compliance with regulatory and statutory requirements, as well as technical and customer service best practices.

Responsibilities

• Review claim files regularly for quality.
• Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g., file review, audits, reports, and complaints).
• Coach and counsel employees on performance in a responsive and timely manner.
• Resolve a variety of customer service issues through communication and interaction.
• Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
• Manage employee recruitment and development effectively.
• Identify and implement staff development and training needs to support an effective succession plan.
• Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that support the organization's goals and objectives.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 4-6 years of automotive claims handling experience (preferred).
• 1-3 years of supervisory experience (required).
• Advanced organizational, planning, and delegation skills.
• Advanced oral and written communication skills.
• Advanced interpersonal skills.
• Ability to effectively lead change.
• Valid Driver’s License, acceptable Department of Motor Vehicles record, and minimum liability insurance issued by the state (required).
• Chartered Property Casualty Underwriter (CPCU) certification (preferred).
• Occasional travel to off-site business meetings or conferences (5% proficiency).

Pay

The starting pay range for this position is $92,600.00 - $123,600.00. Additionally, you will be eligible to participate in our incentive program based on the achievement of organization, team, and personal performance.

Benefits

• Health coverage for medical, dental, and vision.
• 401(K) savings plans with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts (membership, insurance, travel, entertainment, services, and more).

Auto Club Enterprises is the largest club within the national AAA federation, with nearly 17,000 employees in 24 states helping more than 18 million members. We value diversity and inclusion, bringing together different cultures, backgrounds, personalities, and strengths to deliver legendary service.