Claim Team Manager - Auto/Fire - Hybrid

About the role

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Responsibilities

• Seeking competitive candidates to support our Auto or Fire Claims Segments depending upon your skills and qualifications.
• As a leader in the insurance and financial services industry, we hire the best employees to serve our customers.
• When you join our team, you can feel good knowing you are helping our customers recover from the unexpected.
• Our Team Managers are committed to leading and developing our employees to ensure they provide the best service for our customers.
• Responsible for first-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management and salary administration
• Promotes development of employees
• Leads team toward desired department and company goals
• Responsible for the review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments
• Serves as a technical resource in the areas of claims settlement procedures, company claim policies and procedures, insurance contracts and endorsements, automotive repair methods and parts, medical and anatomical terminology, types of personal injury and their prognosis, applicable federal/state laws, and legal requirements
• Responsible for coordinating, communicating, and implementing new Company programs, policies, practices, and procedures
• Provides direction and serves as a resource in the areas of claims settlement procedures, company claim policies and procedures, insurance contracts and endorsements, homeowners and commercial personal property damage, and applicable federal/state laws and legal requirements when determining coverage, liability, and damages for first party property damage losses
• Responsible for the review and control of the assigned unit's claim activities including claim investigations, analyses, evaluations, claim payments, and adjustment expense payments
• Recognizes events that affect customer service and provides timely communications to team members and peers
• Ensures compliance with company procedures, applicable federal/state laws, and legal requirements

Qualifications

• Bachelor’s degree preferred
• Prior formal or informal leadership experience required; auto claims operations and/or call center experience preferred
• Effective written and verbal communication skills
• Demonstrates the following leadership behaviors:
  • Promote and maintain a relentless focus on the customer when making decisions
  • Candidly assess our environment and tackle challenges head-on
  • Inspire and energize people to understand and achieve common goals
• A valid driver’s license is required, as driving is an essential function of this job.
• A Motor Vehicle Record (MVR) will be requested as part of the pre-employment background check.
• Employees must successfully complete all required training, including applicable licensing exam(s), MVRs, and background checks required of various state(s).

Pay

Potential starting salary range: $80,600 - $142,000. Starting salary will be based on skills, background, and experience. High end of the range limited to applicants with significant relevant experience. Potential yearly incentive pay up to 24% of base salary.

Benefits

• Work-life balance is a priority; compensation is based on our standard 38:45‑hour work week.
• Get Paid! Competitive pay, eligible for an annual raise and bonus.
• Stay Well! Robust health and wellbeing programs; State Farm pays most of your healthcare premium; multiple healthcare plan options including a high deductible plan; 100% coverage for in‑network preventative care; access to vision, dental, telemedicine, 24/7 mental health professionals, and more.
• Develop and Grow! Educational benefits like industry‑leading training programs, top‑notch tuition assistance, employee resource groups, and mentoring.
• Plan Ahead! Benefits such as fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and the option to start a savings account or consider financing through State Farm Federal Credit Union.
• Take a Little “You” Time! Generous time off policies: up to 20 days annually initially, plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days.
• Give Back! Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
• Finish Strong! Retirement planning with free financial advisors and a 401(k) plan with company contributions of up to 7% of salary.