Claims Team Manager - Auto

About the role

This management position serves as an instrumental component of the day to day activities within the claims unit, located in Coppell, TX. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices.

Responsibilities

• Review claim files regularly for quality.
• Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).
• Coach and counsel employees on performance in a responsive and timely manner.
• Resolve a variety of customer service issues through communication and interaction.
• Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
• Manage employee recruitment and development effectively.
• Identify and implement staff development and training needs to support an effective succession plan.
• Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that will support the organization's goals and objectives.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 4-6 years of Automotive Claims handling experience required.
• 1-3 years of Supervisory experience preferred.
• Advanced organizational, planning, and delegation skills critical.
• Advanced oral and written communication skills necessary.
• Advanced interpersonal skills essential.
• Ability to effectively lead change required.
• Valid Driver's License, acceptable Department of Motor Vehicles record, and minimum liability insurance - Issued by State required.
• Chartered Property Casualty Underwriter - Insurance Institute of America preferred.

Skills

Advanced organizational, planning, and delegation skills, as well as advanced oral and written communication and interpersonal skills are necessary for this role.

Benefits

• Health coverage for medical, dental, vision.
• 401(K) saving plans with company match.
• Pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts (membership, insurance, travel, entertainment, services and more!).

Pay

The starting pay range for this position is $92,600.00 - $123,600.00, with eligibility to participate in an incentive program based on organization, team, and personal performance.

Schedule

Occasional travel to off-site business meetings or conferences (5% of the time) is required.