Claims Support Associate - NOI
About the role
Start your career in worker’s compensation insurance with FFVA Mutual – an entry-level opportunity available! No insurance experience is required, though previous customer service experience is preferred. When you’re part of our team, you’re part of a family. We are seeking candidates interested in joining our Notice of Injury team. Success in this position requires being detail-driven, eager to learn, and focused on providing great customer service to both our staff and external clients.
FFVA Mutual is a workers’ compensation carrier, rated A- (Excellent) by A.M. Best, that insures a variety of businesses across all major industry groups in 10 states (AL, FL, GA, IN, KY, MS, NC, SC, TN, and VA). We offer a family-friendly atmosphere and strong employee benefits.
Responsibilities
- Receive telephone calls, faxes, or online Notices of Injuries.
- Speak with employees, employers, or agents and follow computer prompts to enter state-specific information into the system to initiate a claim.
- Transmit claim information to Assistant Adjusters or Adjusters as specified by the nature of the claim and specific criteria for further processing.
- Respond to No Record Mail as assigned. Research and identify claim relationships and enter data into the system.
- Perform other departmental-specific tasks including processing mail and medical reports, preparation of form letters, supporting receptionist and mailroom operations, issuing faxes, and providing other support operations as assigned.
Requirements
- Good communication skills, both oral and written.
- Punctual and dependable.
- Excellent phone etiquette.
- The ability to be organized, detailed, and accurate.
- Exceptional keyboard entry skills, good spelling, and grammar.
- Able to handle a fast pace and multiple priorities.
- Team player; willing to work collectively and collaboratively with claim team associates.
- Willingness to accept additional responsibilities as needed.