Claims Associate

Fully remote position.

About Our Client

The organization operates in the vehicle service contract industry, underwriting and administering contracts that provide protection beyond factory warranties nationwide. Established in 2014 by K2 Insurance Services, the company addresses the challenge of extended vehicle protection by offering service contracts that cover repairs and maintenance for powersports vehicles across the country. The organization is in a growth phase, indicating expanding reach and impact in the vehicle warranty market.

About the Opportunity

The Claims Associate supports the claims team by processing claims from intake through coverage determination and managing communication with all parties involved. This role contributes to the organization by ensuring accurate and timely claims adjudication, maintaining compliance with contract terms, and supporting overall claims operations to uphold service standards.

Responsibilities

• Review, evaluate, and adjudicate claims according to contract terms and guidelines
• Audit parts and labor submissions for accuracy and compliance
• Document claim files with clear, defensible notes
• Manage claim workloads to resolve open items promptly
• Communicate claim decisions to dealers, servicers, and customers professionally
• Coordinate servicer setup documentation, including W9 collection and validation
• Apply technical knowledge of multi-line powersports units to assess repair validity
• Identify discrepancies in repair orders, parts usage, and labor times
• Collaborate with internal departments to ensure consistent policy application
• Provide input to improve procedures and systems

Requirements

• Minimum of 2 years of multi-line powersports service advisor or warranty administrator experience preferred
• Expertise in parts and labor auditing
• Knowledge of powersports repair diagnostics and maintenance
• Strong documentation skills with claims or contract management systems
• Excellent verbal and written communication
• Ability to manage claim workflows independently
• Organizational skills and accountability in tracking claims
• Flexibility to attend occasional business meetings outside normal hours

Pay

$55,000 – $70,000 USD per year, competitive pay with bonus plan.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with employer match
• Paid time-off in year of hire