Claims Support Associate
About the role
MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.
The Claims Operations Associate supports the efficient administration of claims operations through claim processing, operational support, data integrity, vendor coordination, quality assurance, stakeholder management, and continuous improvement activities. This role serves as a key operational resource responsible for supporting day-to-day claims operations to ensure accurate processing, routing, and compliance. The position acts as a liaison between Claims Operations, Underwriting, Finance, Technology, business stakeholders, vendors, and automation partners to identify issues, manage exceptions, coordinate resolutions, and support ongoing process improvements. The role contributes to operational excellence by promoting data quality, customer service, workflow efficiency, and effective adoption of automation and process enhancements.
It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!
Responsibilities
Claims Operations Support
- Support claim acknowledgment and related operational processing activities as needed.
- Coordinate with internal and external business partners to resolve operational issues and claim processing concerns.
- Prepare reports, maintain records, and support operational tracking and reporting requirements.
- Participate in special projects and other duties as assigned.