Claims Support Associate

About the Role

The Claims Support Associate contributes to AHF by providing essential administrative and operational support to the Claims Department. This role manages incoming communications, maintains accurate records, and ensures timely processing of claims-related documentation. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment while upholding AHF's Core Values and Mission.

Responsibilities

• Monitor, track, and report on all incoming faxes to the Claims Department.
• Monitor, track, and report on all incoming emails to the Claims inbox.
• Manage physical mail received at the office and PO Box, including:
  • Logging receipt of mail
  • Scanning and forwarding to appropriate team members
  • Maintaining records for volume tracking and reporting
• Answer incoming phone calls to the Claims team, document inquiries, and escalate or route cases to the Claims Manager for assignment.
• Ensure all communications (fax, email, mail) are processed daily and meet established turnaround time targets.
• Assist with departmental projects, including document creation, tracking tools, and operational support.
• Maintain accurate logs and reports to support volume tracking and performance metrics.
• Support the Claims Manager and Examiners with administrative tasks as needed.
• Maintain confidentiality and adhere to HIPAA and internal compliance standards.
• Perform other duties and additional responsibilities as assigned.