Claims Associate

Key Responsibilities

• Review, evaluate, and adjudicate claims in accordance with contract terms and company guidelines.
• Audit Parts and labor submissions to ensure accuracy, reasonableness, and compliance with repair standards.
• Accurately document claim files with clear defensible notes.
• Prioritize and manage claim workloads to ensure timely resolution of open items.
• Communicate claim determinations professionally to dealers, servicers, and customers.
• Cookservicer setup documentation including W9 collection and validation.
• Apply technical knowledge of multi-line powersports units to evaluate repair scope and validity.
• Identify discrepancies in repair orders, parts usage, and labor times.
• Work collaboratively with internal departments to ensure consistent policy application.
• Provide input to improve existing procedures and systems.

Requirements

• Minimum of 2+ years of multi-line powersports service advisor or warranty administrator experience (strongly preferred).
• Demonstrated expertise in parts and labor auditing.
• Knowledge of powersports repair diagnostics and maintenance procedures.
• Strong documentation skills and experience working with claims or contract management systems.
• Excellent verbal and written communication skills.
• Ability to independently manage claim workflows with minimal supervision.
• Organizational skills and accountability in tracking claim lifecycle management.
• Flexibility to occasionally attend business-related meetings and other events outside usual business hours.

Qualifications

Education/Experience: Minimum of 2+ years of multi-line powersports service advisor or warranty administrator experience (strongly preferred). Demonstrated expertise in parts and labor auditing. Knowledge of powersports repair diagnostics and maintenance procedures. Strong documentation skills and experience working with claims or contract management systems. Excellent verbal and written communication skills. Ability to independently manage claim workflows with minimal supervision. Organizational skills and accountability in tracking claim lifecycle management. Flexibility to occasionally attend business-related meetings and other events outside usual business hours.

Skills

Technical knowledge of multi-line powersports units, parts and labor auditing, repair diagnostics and maintenance procedures, strong documentation skills, excellent verbal and written communication skills, ability to independently manage claim workflows with minimal supervision, organizational skills and accountability in tracking claim lifecycle management.

Benefits

• Medical, dental and vision insurance with no waiting period.
• Paid time-off in year of hire.
• 401(k) with employer match.

Pay

$55,000 – $70, 000 USD per year