Claims Associate

About the role

$17.50 - $22/hr.
Comprehensive benefits package
Health, dental and vision coverage
401(k) with company match
Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Advancement opportunities within structured career paths
Monthly team competitions and contests
Employee referral bonuses
Certified Great Place to Work with 900+ lifetime workplace award wins

Responsibilities

• Research reported claims and determine validity of the claim
• Manage the documentation and submission process of each claim in your portfolio
• Diligently follow up on claims and insurance companies on behalf of TQL and our customers
• Collect all necessary documents and information to file, investigate and help resolve claims
• Contact carriers, insurance companies, salvage companies and internal/external customers regarding claims made by customers, receivers, or shippers
• Work with Accounting and Collections staff to resolve carrier and customer accounting issues related to claims

Requirements

• Experience in claims, insurance, fraud or another related field preferred
• Strong, independent decision-making skills while maintaining great relationships with the sales department
• Able to work quickly and handle requests
• Able to meet multiple deadlines occurring at the same time
• Able to prioritize various requests and handle changing priorities
• Excellent organizational skills with strong attention to detail
• Good communication skills
• Strong customer service orientation
• Focused, positive attitude