Claims Supervisor - Commercial General Liability (Southeastern Venues)

Utica National Insurance Group is an "A" rated, $2.0B award-winning, nationally recognized property & casualty insurance carrier with 1,400 employees across the Eastern half of the United States. Our Home Office is based in Central New York, with Regional Offices in NYC, Dallas, and Charlotte. This hybrid role reports to our Charlotte-Ballantyne, NC offices.

About the role

You will manage a team of adjusters handling moderate to complex commercial general liability claims, primarily in Southeastern venues. This leadership position involves coaching and developing your team, executing the company’s strategic direction, and ensuring operational excellence and exceptional customer service. You will participate in quality assurance to ensure proper investigation, examination, reserving, settlement, and defense of claims.

Responsibilities

• Lead a team of Commercial Lines Claims Specialists responsible for coverage determinations, investigation, examination, reserving, settlement, or defense of mid and high-severity liability claims.
• Plan, assign, and oversee work performed by Claims Specialists, ensuring quality, adherence to schedules, and follow-up on active claims.
• Review files, address technical questions, resolve problems, correct errors, and approve independent adjuster’s bills and other claim expenses.
• Analyze and evaluate liability, damages, defense possibilities, settlement values, and coverage questions; set and adjust reserves.
• Oversee and handle complex suit files and technical claim matters.
• Review law bulletins and court decisions; maintain a broad understanding of the law and basic knowledge of anatomy and medical terms.

Requirements

• 4-year college degree or equivalent experience.
• 3+ years of moderate to complex general liability adjusting experience.
• Previous supervisory experience strongly preferred.
• Knowledge of Southeast venues.
• Must obtain and maintain adjuster licensing in assigned states within the company’s timeframe.

Pay

$103,300 - $136,400. The final salary reflects the employee’s experience, geographic location, education, certifications, scope of responsibilities, and other qualifications.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Life insurance and disability benefits.
• 401(k) Profit Sharing and Investment Plan with annual company financial contribution and discretionary profit-sharing.
• Health Savings Account (HSA) and Flexible Spending Accounts.
• Tuition assistance, training, and professional designations support.
• Company-paid family leave and adoption/surrogacy assistance.
• Voluntary benefits: Group accident, hospital indemnity, critical illness, legal, ID theft protection, and pet insurance.
• Student loan refinancing services and Care.com membership (back-up care, senior solutions).
• Business travel accident insurance and matching gifts program.
• Paid volunteer day and employee referral award program.
• Wellness programs and personal insurance discounts.

Schedule

Full-time, salaried exempt (non-overtime eligible) position.