Claims Representative I

About Us

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! At West Bend, we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer-focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

About the Role

Manage claims of low complexity with supervision and guidance from the manager utilizing current Claims technology. Conduct thorough investigations to determine coverage and claim payment amounts owed. Responsibilities also include proactive file management, adequate reserving, and participating in training activities.

Work Location

This position offers a hybrid work schedule. Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule for collaboration days, team meetings, or other in-person events. The position can be based in West Bend, Madison, or Appleton.

Responsibilities

Looking to launch your career in insurance claims? As a Claims Representative I, you will:

• Investigate claims and determine coverage
• Evaluate payments and maintain accurate claim files
• Work closely with experienced team members and receive ongoing training and support
• Develop strong communication, customer service, and problem-solving skills
• Manage multiple priorities in a customer-focused environment

Requirements

• Bachelor's degree in Business, Insurance, or a related field preferred
• 0-2 years of claims, customer service, or related experience
• Strong communication and interpersonal skills
• Solid computer and technology skills
• Strong organizational, time management, and problem-solving abilities

If you're detail-oriented, customer-focused, and eager to grow your career, we'd love to hear from you.

Pay

The hourly range for this position is $23.80–$29.75. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

Benefits

West Bend offers a comprehensive benefit plan including but not limited to:

• Medical & Prescription Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Short- and Long-Term Disability
• Flexible Spending Accounts
• Life and Accidental Death & Disability Insurance
• Accident and Critical Illness Insurance
• Employee Assistance Program
• 401(k) Plan with Company Match
• Pet Insurance
• Paid Time Off (standard first-year PTO is 17 days, pro-rated based on month of hire; enhanced PTO may be available for experienced candidates)
• Bonus eligible based on performance

West Bend will comply with any applicable state and local laws regarding employee leave benefits.