Claims Recovery Representative II

What You’ll Be Doing

• Assists and completes basic debit and credit card investigations, including fraud, and/or reviews basic cardholder claim reports.
• Performs a wide range of servicing duties relating to Credit Union share accounts.
• Responsible for the Member Service experience as it relates to all debit and credit card claim recovery processes.
• Investigates external fraud, crimes and criminal acts against the Credit Union or its Members.
• Interviews, criminal report filing, loss recovery, and recommendations for charge-off, legal action when necessary.
• Maintains confidentiality of information and controls sensitive information and materials.
• Understands the legal and regulatory requirements relative to the financial services industry and credit unions.
• Researches and resolves account and general ledger issues on a daily basis.
• Reconciles high volume general ledger accounts.
• Effectively and courteously deals with internal/external Members with claim filings or suspicious account activity or when seeking supporting documentation.
• Conducts interviews both internally and externally with Members, merchants, and law enforcement agencies resulting from claim filings, suspicious or fraudulent activity.

Qualifications

• A High School Diploma or GED is required.
• One to three years of prior related experience is required.
• Organize, prioritize, and complete multiple tasks in a high production fast-paced setting, navigating through multiple computer systems.