Claims - Recovery Specialist II

About the role

This position is located in Fairfield, OH. We currently provide a hybrid work environment, with an 80/20 split between in-office and remote work.

Responsibilities

• Oversee subrogation efforts on small and medium non-litigated losses
• Oversee applicant arbitration filings and collect awards
• Process incoming recovery receipts
• Perform specific file review methods
• Work with field associates on effective loss investigation methods
• Manage routing of incoming email to ensure it reaches the appropriate associates
• Process assignment and processing of incoming receipts not processed automatically
• Process collection firm assignments and file copy accesses
• Manage eSubro hub demands and arbitration assignments ensuring notice to appropriate associates
• Review incoming physical mail ensuring it reaches it appropriate destination
• Miscellaneous administrative support as arises or needed

Requirements

• Good verbal and written communication skills
• Strong decision-making skills
• Able to concentrate and pay attention to detail
• Average to above average knowledge of Word, Excel, Outlook, Teams and Adobe
• Basic accounting knowledge
• Desired ability to learn claims basics and workflows
• Knowledge of the Claims Management System is valued

Qualifications

• High school diploma or equivalent
• Willingness to complete the Claims Basic School
• Willingness to successfully complete three parts of the Associate in Claims program within a three-year time period

Skills

• Ability to take on new responsibilities
• Prior claims handling experience is valued

Benefits

• Outstanding service and developing strong relationships with our independent agents
• Tools and training to be successful and become a trusted, respected insurance professional
• Variety of benefits and amenities

Pay

The pay range for this position is $35,000 - $50,000. The pay determination is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Schedule

We offer a hybrid work environment, with an 80/20 split between in-office and remote work.