Claims Specialist II

About the role

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026! Training consists of 8 weeks of paid training. Monday through Friday from 8:00am-4:45pm PST. After training we offer a fixed schedule of 40 hours per week Monday through Friday from 8:00am-4:45pm PST.

Responsibilities

• Position Overview: If you’re passionate about helping people restore their lives when the unexpected happens, and providing high-quality customer experiences, then our Mercury Insurance Claims team could be the place for you! We offer dynamic and challenging opportunities to those who want to make a meaningful impact.
  • Customer Interaction and Claims Process Management: Review and explain coverage details and the claims process to customers. Set reserves for anticipated expenses and arrange vehicle inspections and rental authorizations. Address customer inquiries and concerns throughout the claim process to ensure satisfaction and retention.
  • Investigation and Evidence Gathering: Utilize various communication methods (phone calls, emails, texts, letters) to obtain information from involved parties, including witnesses. Review law enforcement reports and seek out additional evidence (dash cam, surveillance video) to assess the facts of loss and determine liability.
  • Risk Assessment and File Management: Identify and escalate high-risk files with significant indemnity exposure or suspected fraud to supervisors for further review or investigation.
  • Bodily Injury Claims Management: Analyze medical records to evaluate, negotiate, and settle moderate bodily injury claims with legal counsel for represented claimants and unrepresented parties.
  • Cross-Department Collaboration: Serve as the primary point of contact for customers, coordinating with other departments to ensure a smooth claims experience and complete customer satisfaction.
  • Team Collaboration: Collaborate with a team to address the needs of shared customers when necessary.

Qualifications

• High school diploma or equivalent, Bachelor’s degree preferred
• 6 months’ customer service experience in a high-volume work environment or equivalent combination of education and experience
• 6-12 months’ claims adjusting experience, preferred
• Prior experience working in a remote environment is a plus
• Physical Requirements: Continuously (66%-100%): Must be able to maintain a sedentary position for extended periods. Must be able to communicate (electronically and telephonically) with team members, customers, and external parties. Must be able to operate and type on a computer, laptop, and/or other Company-issued electronic device for extended periods of time. Must be able to access and operate Company computer system, including preparing documents, entering data into computer system, and reading documents from a computer database or email system. Occasionally (Up to 33%): Must be able to bend, stoop, reach, climb, and/or stand to access files, documents, and other equipment. Must be able to grasp, open, and close drawers, filing cabinets, and other equipment.

Geo-Salary Information

State specific pay scales for this role are as follows:

• $29.33 per hour (CA, NJ, NY, WA, HI, AK, MD, CT, RI, and MA)
• $26.92 per hour (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, and ME).
• $24.52 per hour (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, and WV)

Pay

This position is a work from home position that requires a dedicated workspace, free from distractions. Pay Range: USD $44,466.00 - USD $77,881.00 /Yr.