Recovery Representative II (Repossession)

What You’ll Be Doing

• Responsible for resolving delinquency on vehicle loans where timely payments are not being received.
• Provide direct assistance to our Members by working with them to identify the true cause of non-payment in order to provide personalized options.
• Position may focus on one or more of the functions described below (Charge-Off or Repossession).
• Charge-Off Functions:
  • Work on charged-off loans through inbound/out-bound calls, written and electronic correspondence, and other approved methods.
  • Responsible for working specialized queues for defaulted repayment plans.
  • Work with our Members and 3rd parties to set up repayment plans, negotiate settlements, re-establish Membership services, and perform account maintenance in order to accurately reflect the approved arrangements.
  • Review charged-off loans for possible collection agency placement. Partner with team and management to refer accounts for litigation review.
  • Aid management and team with miscellaneous projects and reporting including 1099-C tax form filings, monthly audits, and collection agency placements.
  • Assist management and team with miscellaneous projects and reporting including 1099-C tax form filings, monthly audits, and collection agency placements.
• Repossession Functions:
  • Works on delinquent vehicle loans through inbound/out-bound calls, written and electronic correspondence, and other approved methods.
  • Reviews accounts to generate Final Demand Letters, Notices of Intent to Sell, and Deficiency Balance letters.
  • Reviews accounts for repossession efforts and assists with reinstatement requirements.
  • Handles impounded vehicles and follows up as needed. This includes contacting tow yards and government agencies, negotiating fees, and handling Lien Objections and disposition paperwork.
  • Reviews, audits, and submits for approval vendor invoices.
  • Aids management and team with monthly audits and reports, as needed.
• Additional Job Functions:
  • Performs other duties as assigned.
  • Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.

Qualifications

• A high school diploma or GED is required.
• One to three years of prior related experience are required.
• Previous financial institution or credit union experience is preferred.
• Knowledge of FDCPA, TCPA, and SCRA is preferred.
• Excellent verbal and written skills are required.
• Conflict resolution and negotiation skills are essential.
• Active listening skills are important.
• Experience with inbound/outbound phone systems is preferred.
• Intermediate computer and typing skills are necessary.
• Basic skip tracing skills are helpful.