Claims - Property Claims Trainee

Description Of Essential Duties

Evaluate, handle, and adjust assigned property or other claims from Members and other Claimants.

Assure high customer satisfaction levels through professionalism, integrity, fairness, and promptness.

Assist Field Claims Supervisor with development of other Claims Reps including workload management and problem solving.

Maintain satisfactory levels of productivity / claims handling cycle time.

Continue job skill development through training.

Responsible for Cycle time, Severity, Quality of claims, Customer Satisfaction level, Professional development of self

Other Skill/Abilities

• Organize and prioritize work
• Knowledge of office administration procedures
• Operate most standard office equipment
• Pay attention to detail in composing and proofing of materials
• Self-motivated with initiative and ability to make decisions and accept responsibility
• Flexible to respond to unexpected situations
• Able to maintain confidentiality

Qualification, Education And Experience Requirements

• Must have a 4-year college degree or 2+ years of Property and Casualty Experience
• Must have 2+ years of practical experience in construction or related industry
• Xactware experience preferred
• Active enrollment in continuing education is a must
• FCR must maintain a valid Georgia driver’s license

Language Skills

• Must be able to read, analyze and interpret procedures, regulations, instructions, manuals and other documents as required
• Excellent telephone, public relations and oral/written communication skills are required

Reasoning Skills

• Must be able to solve practical problems and deal with a variety of concrete variables
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form

Computer Skills

• The representative must possess basic skills with personal computer
• Experience with Windows, word processing, and internet, Xactware products experience, and other documents as required

Physical Demands/Work Environment

• While performing the duties of this job, the employee is required to occasionally operate in a normal office environment with occasional travel necessary to visit office locations, conduct investigations, attend conferences/training classes and meetings.
• Extensive travel by automobile within assigned territory with some periods of normal office environment is required.
• The employee is required to sit, use hands to finger, handle controls and talk and hear.
• The employee frequently is required to reach with hands and arms.
• The employee is occasionally required to stoop, lift and move up to 30 pounds.
• Able to maneuver ladders and inspect homes/property as is necessary to properly assess damages.
• Specific vision requirements of this job include close vision.