Claims Phone Representative

Responsibilities

• Answer incoming calls
• Absorb calls and direct to the appropriate team member
• When appropriate, answer the caller's question or take information and document in claim file
• Provide professional customer service that reflects positively on the company
• Succeed in managing conflict during difficult or emotional situations
• Effectively communicate with individuals related to a claim file
• Complete outbound calls to report claims to insurance carriers
• Adhere to company policies, procedures, guidelines and state and federal laws
• Effectively perform other miscellaneous job-related duties as assigned

Qualifications

• Must currently live in the state of Tennessee
• Must have at least one year of continuous employment with the same company
• Willing to accept $15.09/hr for this position
• Previous call center experience preferred
• Customer service experience via phone or e-mail communication preferred
• At least basic/beginner skill level in Microsoft Office products (Outlook, Word and Excel) is required
• Must have a permanent residence with a defined work space that is free of distractions
• Must have consistent and reliable high-speed internet access
• Must be available to attend the full first week of training, Monday-Friday from 7:00 AM to 4:00 PM CST
• Must be able to work full-time schedule, Monday-Friday from 9:00 AM to 5:30 PM CST
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be at least 18 years old