Claims Representative

About the role

The Hoosier Lottery Claims Representative (Temp) will assist customers with the claims process for Hoosier Lottery prizes, answer questions related to Hoosier Lottery products, and perform other duties as needed.

Responsibilities

• Greet customers upon arrival in the Claims Center.
• Ensure all proper documentation is presented prior to claim processing.
• Assist Hoosier Lottery staff with daily office duties.
• Answer the claims hotline and assist customers with questions.
• Assist with PR photos of winners when needed.

Requirements

• High School diploma or equivalent.
• Excellent customer service skills.
• General knowledge of and ability to operate a telephone and cash register.
• Basic knowledge of clerical procedures, methods, and principles.
• Proficient in office software, including Microsoft Outlook, Microsoft Excel, and Microsoft Word.
• Proficient with modern office equipment, including computer, fax machine, and scanners.

Skills

• High School diploma or equivalent – 0 years experience required.
• Excellent customer service skills – 1 year of experience.
• General knowledge of and ability to operate a telephone and cash register – 1 year of experience.
• Basic knowledge of clerical procedures, methods, and principles – 1 year of experience.
• Proficiency in Microsoft Outlook, Excel, and Word – 1 year of experience.
• Proficiency with modern office equipment (computer, fax machine, scanners) – 1 year of experience.