Claims Representative

Job Summary

Research, review, investigate and adjust claims for personal injury or other complaints made by passengers.

Duties & Responsibilities

• Performs in-house adjustment of passenger personal injury and other claims.
• Reviews documentation, conducts research/investigation, evaluates, negotiates and resolves claims in accordance with contracts, agreements, legal liability and corporate policies.
• Provides timely notification to P&I Clubs or insurance carriers of incidents, illnesses, accidents and injuries, claims and lawsuits.
• Assists in the handling of claims and cases in litigation including obtaining information/documentation necessary to defend lawsuits and giving testimony on behalf of the company.
• Establishes claim files; updates logs and other statistical data.
• Prepares correspondence and reports as necessary.
• Files medical reports, accident reports and other pertinent data in the respective claim files.
• Develops and implements calendar or diary system with established time frames for required procedures and tasks.
• Monitors trends as they relate to losses, complaints, or incidents.
• Provides feedback on loss control measures, trends, ways to improve service and company policies and procedures.
• Perform other job related functions as assigned.

Qualifications

• Degree Type: Bachelor's Degree
• Field(s) of Study: Related field of study; or any equivalent combination of relevant background and work experience.
• Experience: Minimum 2 to 4 years corporate claims department experience.
• Understanding of liability/Jones Act requirements and P&I coverage.
• Competencies/Skills:
  • Must be familiar with claims procedures and processes and have good negotiation and communication skills.
  • Must be familiar with medical terminology and be able to read medical reports.
  • Must be PC literate in Outlook, Word, and Excel.
  • Prior legal experience a plus.

About Nclh

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.