Claims Order Management

Description

This position reports in to North America Supply Chain under the direction of the Claims Team Lead within the Order Fulfilment organization. This position is responsible for providing post order support to resolve disputes submitted by our customer base. This position works closely with the Claims Team Lead to ensure the department’s stated goals and quality standards are achieved through continuous improvement and efficiency gains opportunities. This position works closely with client National Contracts, Pricing, Sales Support, GDC and Transportation departments. This position is responsible for a multitude of tasks including, but not limited to the following:

• investigating and processing credits and debits associated with over, short and damages
• pricing discrepancies
• customer requested returns

Duties

The duties of this position will adjust to the needs of the business as it grows and provide appropriate back-up support.