Claims Operations Assistant

Multi-state commercial insurance carrier is seeking an entry-level Claims Operations Assistant based in Vancouver, WA to provide administrative support to Claims Technicians and office management.

Responsibilities

• Answer multi-line phone system
• Take messages and distribute them efficiently and appropriately
• Clarify and answer customer requests for information
• Explain the claim reporting process to customers
• Document loss reports
• Enter data pursuant to claim reports
• Organize claim files
• Process payments
• Provide general administrative assistance to claims technicians and senior staff members

Requirements

• High School diploma required; some college preferred
• Proficient data entry skills, including Microsoft Word, Excel, and Outlook
• Prior claims experience is helpful
• Excellent verbal and written communication skills
• Detail-oriented with the ability to work in a team environment
• Flexible to daily changing needs and job duties
• Strong interpersonal and customer service skills
• Strong organizational and multi-tasking abilities
• Effective time management
• Ability to learn database applications related to claims services
• Bilingual English/Spanish candidates preferred
• Must be authorized to work for any employer in the U.S. (no sponsorship available)

Pay

The expected pay range for this role is $42,000 - $45,000, depending on skills and experience. The range may also be adjusted for geographic differential.

Benefits

• Medical, dental, vision, and life insurance
• Short and long-term disability
• 401(k) plan with 100% company match on a 6% contribution
• Employee Assistance Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Health Reimbursement Account (HRA)
• Wellness program
• Opportunities for professional development and advancement