Claims Operations Associate

About the role

We are seeking a Claims Operations Associate to join our dynamic team. This role involves accepting inbound calls and emails from agents, brokers, and insureds to report new losses. Additionally, you will provide high-level claim insights for previously reported claims.

Responsibilities

• Accept inbound calls and/or emails from agents, brokers, and insureds reporting new losses.
• Communicate effectively while entering data accurately into our claims management system.
• Provide high-level claim insights for losses previously reported, such as claim number, the name of the handling adjuster, and their contact information.
• Handle special projects or additional duties assigned related to your role as an individual contributor of the claims organization.

Requirements

• 2+ years of experience in a call center environment or a customer-facing role where strong communication, time management, attention to detail, and efficient handling were essential to success.
• Commercial Insurance background a plus, with strong property and casualty exposure in auto preferred.
• Proficient in Microsoft Office and Google Suite.
• Strong communication skills, both written and verbal.
• Experience in high-growth, fast-paced environments.
• Strong collaborator with team members based across multiple teams and organizations.
• High school diploma or equivalent.

Qualifications

• Initial coverage needed from 9am - 6pm EST, but subject to change depending on business need.

Skills

• Strong communication skills.
• Attention to detail.
• Efficient handling of tasks.

Benefits

• Competitive salary.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Flexible PTO.
• Onsite gym and coffee bar.
• Onsite parking.
• Monthly lunches.

Pay

Competitive salary.

Schedule

Initial coverage needed from 9am - 6pm EST, but subject to change depending on business need.