Claims Manager, SDI

About the role

The Claims Manager – SDI position plays a pivotal role in handling high-exposure Subcontractor Default Insurance (SDI) claims for major construction contractors. Reporting to the Head of Construction, Environmental Pollution & Energy Claims, this role involves developing and implementing strategies for claim handling and best practices.

Responsibilities

• Oversee colleagues and claim processes related to coverage, exposure evaluation, reserving, proof of loss reviews, and resolution of SDI claims.
• Manage audits and ensure Financial Internal Controls (FIC) compliance across the claims team.
• Develop and deliver claim analytics and data insights to Underwriting, Actuarial, and Risk Engineering.
• Collaborate with Underwriting and Risk Engineering on claim issues and trends; capture lessons learned; support policy/endorsement language reviews; and provide data-driven insights to inform underwriting decisions and portfolio strategy.
• Provide superior customer service to policyholders and brokers, ensuring high standards are upheld.
• Partner with team members, counsel, and insureds to pursue subrogation opportunities in an effective and cost-efficient manner.
• Identify strategic and tactical needs that can be solved through technology, process improvements, or training.
• Maintain close supervision of vendor management and expense control within the unit.
• Lead and develop the claims team through ongoing coaching, performance feedback, and targeted career development.

Requirements

Advanced experience managing and supervising Subcontractor Default Insurance claims; proven ability to negotiate and settle large and complex files. Demonstrated experience managing claims handlers; proven ability to develop employee talent, manage performance, and maintain engagement. Strong analytical skills with sound judgment; takes initiative and works collaboratively. Commitment to exceptional customer service, including professionalism and diplomacy in broker and insured relations. Excellent verbal and written communication, collaboration, presentation, and influencing skills; able to communicate effectively with internal and external stakeholders at all levels; thrives in a fast-paced environment and manages multiple concurrent responsibilities. Demonstrates impeccable ethics, integrity, and the highest standards of professionalism. Bachelor’s degree required; Juris Doctor (JD) preferred.

Benefits

At AXA XL, we offer a comprehensive total rewards package including competitive compensation, personalized benefits, and a focus on sustainability and community involvement. Our benefits include a retirement savings plan, health and wellness programs, and volunteer opportunities. AXA XL is committed to creating an inclusive workplace and offers resources and support for diverse backgrounds and experiences.

Pay

The U.S. base salary range for this position is USD 139,300-219,300. Actual pay will be determined based upon the individual's skills, experience, and location.

Schedule

This position is based in various locations including Chicago, IL; Hartford, CT; Exton, PA; New York, NY; Morristown, NJ; Boston, MA.