Claims Manager, SDI
About the role
The Claims Manager – SDI will lead a team handling high-exposure Subcontractor Default Insurance (SDI) claims for major construction contractors. Reporting to the Head of Construction, Environmental Pollution & Energy Claims, the role involves developing and implementing strategies for claim handling and best practices.
Responsibilities
- Oversee coverage, exposure evaluation, reserving, proof of loss reviews, and claim resolution in line with AXA XL's Global Claims Handling Principles and service standards.
- Manage audits and ensure FIC compliance across the claims team.
- Develop and deliver claim analytics and data insights to Underwriting, Actuarial, and Risk Engineering.
- Collaborate with Underwriting and Risk Engineering on claim issues and trends; capture lessons learned; support policy/endorsement language reviews; and provide data-driven insights to inform underwriting decisions and portfolio strategy.
- Provide superior customer service to policyholders and brokers, maintaining high standards.
- Pursue subrogation opportunities; identify and implement technological, process, and training solutions.
- Maintain close supervision of vendor management and expense control within the unit.
- Lead and develop the claims team through coaching, performance feedback, and career development.
Requirements
Advanced experience managing and supervising SDI claims; proven negotiation and settlement skills; experience managing claims handlers; strong analytical skills; commitment to exceptional customer service; excellent communication and collaboration skills; ethical standards; bachelor’s degree required; JD preferred.
Benefits
Includes competitive compensation, personalized benefits, and a focus on sustainability and ESG integration. Offers a range of learning opportunities and development programs, as well as robust support for flexible working arrangements and enhanced family-friendly leave benefits.
Pay
USD 139,300-219,300 annually.
Schedule
Full-time.