Claims Manager, SDI

As the SDI Claims Manager, you will play a pivotal role in leading a team that handles high-exposure Subcontractor Default Insurance (SDI) claims for some of the largest construction contractors in the industry. This position reports to the Head of Construction, Environmental Pollution & Energy Claims, with whom you will collaborate to develop and implement the group’s strategy for claim handling and best practices.

Responsibilities

• Oversee colleagues and claim processes related to coverage, exposure evaluation, reserving, proof of loss reviews, and resolution of SDI claims in accordance with AXA XL’s Global Claims Handling Principles, service standards, and applicable regulations.
• Manage audits and ensure Financial Internal Controls (FIC) compliance across the claims team.
• Develop and deliver claim analytics and data insights to Underwriting, Actuarial, and Risk Engineering.
• Collaborate with Underwriting and Risk Engineering on claim issues and trends; capture lessons learned; support policy/endorsement language reviews; and provide data-driven insights to inform underwriting decisions and portfolio strategy.
• Provide superior customer service to policyholders and brokers, ensuring the same high customer service standards are upheld by all colleagues.
• Partner with team members, counsel and insureds to pursue subrogation opportunities in an effective and cost-efficient manner.
• Identify strategic and tactical needs that can be solved through technology, process improvements, or training. Maintain close supervision of vendor management and expense control within the unit.
• Lead and develop the claims team through ongoing coaching, performance feedback, and targeted career development.

You will report to the Head of Construction, Environmental Pollution & Energy Claims, Americas.

Requirements

• Advanced experience managing and supervising Subcontractor Default Insurance claims; proven ability to negotiate and settle large and complex files.
• Demonstrated experience managing claims handlers; proven ability to develop employee talent, manage performance, and maintain engagement.
• Strong analytical skills with sound judgment; takes initiative and can work collaboratively.
• Commitment to exceptional customer service, including professionalism and diplomacy in broker and insured relations.
• Excellent verbal and written communication, collaboration, presentation, and influencing skills; able to communicate effectively with internal and external stakeholders at all levels; thrives in a fast-paced environment and manages multiple concurrent responsibilities.
• Demonstrates impeccable ethics, integrity, and the highest standards of professionalism.
• Bachelor’s degree required; Juris Doctor (JD) preferred.

About the Company

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, we deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Benefits

• Competitive retirement savings plan, health and wellness programs, and many other benefits.
• Wide range of learning opportunities to hone professional skills and support career development.
• Inclusive culture with five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability, and inclusion, with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements.
• Enhanced family-friendly leave benefits.
• AXA Hearts in Action volunteering and charitable giving programs, including Matching Gifts, Volunteering Leave, and the annual Global Day of Giving.

Pay

The U.S. base salary range for this position is USD 139,300-219,300. Actual pay will be determined based upon the individual’s skills, experience, and location.