Claims Manager/PI Law Firm/ Texas/Full-Time/No Remote

Position Summary

We are seeking an experienced Claims Manager to oversee the handling of personal injury claims from intake through settlement. This position works closely with attorneys, case managers, medical providers, and insurance companies to ensure claims are handled efficiently and strategically to maximize case value. This is a full-time, in-office leadership role requiring daily collaboration with attorneys and staff. Because many of our clients are Spanish-speaking, bilingual candidates are highly valued.

Location: El Paso, TX | Full-Time | In-Office Position (No Remote Work)

Responsibilities

• Manage and oversee personal injury claims, including auto accidents, trucking accidents, and premises liability cases
• Review case files to evaluate liability, damages, and settlement value
• Develop claim strategies with attorneys to maximize recovery for clients
• Supervise claims staff, including case managers and legal assistants
• Prepare and review demand packages, including medical summaries and billing analysis
• Negotiate with insurance adjusters and defense counsel
• Maintain accurate case documentation in the firm's case management system
• Communicate regularly with clients regarding case progress and settlement offers

Qualifications

• 5+ years of experience in personal injury claims handling, insurance adjusting, or pre-litigation case management
• Experience negotiating bodily injury claims with insurance companies
• Strong knowledge of personal injury claims and settlement processes
• Leadership or supervisory experience preferred
• Ability to review medical records and billing documentation
• Experience with legal case management software preferred
• Bilingual (English/Spanish) strongly preferred or required

Additional Requirements

• Must be eligible to obtain a Notary Public commission in Texas or New Mexico
• Ability to notarize settlement agreements, affidavits, and legal documentation
• Position requires working in-office only. Remote or hybrid work is not available.

Ideal Candidates May Come From

• Personal injury law firms
• Insurance companies handling bodily injury claims
• Pre-litigation departments
• Insurance adjusters with bodily injury claim negotiation experience are strongly encouraged to apply.

Schedule

Full-Time | Monday – Friday | In Office