Claims Investigator - REPO Plus

Job Duties and Responsibilities

• REPO Plus Investigation Handling (40%)
  • Manage the receipt of new investigation assignments
  • Manage pending inventory assigned to them
  • Initial review of new assignments
  • Contact with Outside Insurance Carriers (OICs)
  • Gathering and documenting information on a claim file as directed by a REPO Plus Claims Adjuster or Analyst
  • Ask follow-up questions of the OIC as needed based on the information gathered to that point
  • Timely follow up in situations where initial contact was unsuccessful
  • Manage a pending inventory of 60-100 assignments
  • Must meet individual QA targets as set by REPO Plus management
  • Must meet individual Production targets as set by REPO Plus management
• REPO Plus Claim Reporting Handling (25%)
  • Make outbound calls to report New Claims to OICs as directed by the REPO Plus Claims Adjusters and Analysts
  • Assignments are made daily
  • Must meet certain departmental cycle time metrics as set by REPO Plus management
  • Documents the REPO Plus claim file with information obtained or that the New Claim report was unsuccessful
  • Must meet individual QA targets as set by REPO Plus management
  • Must meet individual Production targets as set by REPO Plus management
• REPO Plus Coverage Investigations (25%)
  • Make outbound calls to OICs as directed by REPO Plus Claims Adjusters and Analysts to gather information relative to coverage relative to a specific vehicle or borrower
  • Assignments are made daily
  • Must meet certain departmental cycle time metrics as set by REPO Plus management
  • Documents the REPO Plus claim file with information obtained or that the Coverage Verification was unsuccessful
  • Must meet individual QA targets as set by REPO Plus management
  • Must meet individual Production targets as set by REPO Plus management
• REPO Plus Condition Report Review (10%)
  • Review the condition reports submitted by lender clients (through various channels) for damaged collateral and identifies those with damage for movement to the next stage of the REPO Plus process
  • Must meet individual QA targets as set by REPO Plus management
  • Must meet individual Production targets as set by REPO Plus management

Qualifications

• A high school diploma or GED required
• An associate’s degree, or vocational or technical school degree preferred; or equivalent combination of education and experience