Investigator A (Claims)

Roles And Responsibilities

• Interviewing and obtaining statements or affidavits from claimants, witnesses and other persons involved;
• Re-interviewing witnesses prior to trial;
• Taking photographs of accident scenes.
• Arranging property damage appraisals and medical exams as necessary.
• Obtaining information from police records, hospital records, motor vehicle bureaus and other public agencies.
• Carrying out negotiations in adjusting of claims and entering of settlements with attorneys.
• Obtaining information in collection cases and taking steps to collect damages.
• Obtaining and maintaining video of accident scenes and other electronic data.
• Checking court calendars; maintaining a calendar of upcoming events; maintaining a diary system.
• Maintaining both paper and electronic claim files.
• Attending trials as liaison between defense counsel and the claim department; possibly testifying in relation to prior statements of witnesses, photographs, and other claim investigation undertaken.
• Preparing cover letters, releases, and other documents.
• Other duties, as required, to successfully handle all assigned claims from first report to conclusion.

Education, Experience, And Qualifications

• Must be a graduate of a four-year college/university and have a minimum of two years experience in general liability claim investigation, adjusting and negotiating.
• Must possess a valid driver’s license in good standing and be able to travel independently throughout the State of New Jersey.

Knowledge & Skills

• Must have demonstrated excellent oral and written communication skills.
• Must have demonstrated interpersonal skills.
• Must have demonstrated ability to plan and organize efficiently.
• Demonstrate ability to negotiate settlement of claims in adversarial setting.
• Must be able to prepare accurate reports.
• Demonstrate aptitude for evaluating liability and exposure.
• Must be able to work independently within the guidelines of Risk Management procedures and the Union contract.
• Must be willing and able to work in the field in all kinds of weather conditions and beyond normal work hours.
• Must have in his/her possession a cellphone, supplied by the company, 24 hours a day, seven days a week, except for vacation time.
• Ability to enter data and information into the claims database using a laptop computer.

Benefits

Advancement Opportunities
Wage Progression
Full benefit package including medical, prescription, dental and vision
457 tax-deferred savings plan
Life Insurance
Paid Time Off

Pay

NJ TRANSIT offers a competitive salary.

Schedule

NJ TRANSIT offers a flexible schedule.

Benefits

NJ TRANSIT provides a comprehensive benefits package including:

• Medical
• Prescription
• Dental
• Vision
• 457 tax-deferred savings plan
• Life Insurance
• Paid Time Off

Skills

The ideal candidate should have:

• Excellent oral and written communication skills
• Interpersonal skills
• Planning and organizing skills
• Negotiation skills
• Report writing skills
• Evaluation of liability and exposure
• Ability to work independently
• Ability to work in various weather conditions and beyond normal work hours
• Cellphone for 24/7 access
• Proficiency in entering data into the claims database